Return and Refund Policy

At feltbeam, we are committed to providing high-quality products and ensuring a smooth shopping experience. If you’re not completely satisfied with your Mulberry Silk Scarf, we’re happy to assist you with a simple and clear return and refund process.

1. Return Policy

• Return Window: You can request a return within 14 days of receiving your order.
• Conditions for Return:
  • The product must be unused and in its original condition (unwashed, undamaged, and free of signs of wear).
  • The product should include all tags, packaging, and the original receipt.
  • Sale or promotional items may not be eligible for return.

2. Return Process

• To initiate a return, please contact us via email or phone within 14 days of receiving your item.
• We will provide instructions for returning the product. Return shipping costs are the responsibility of the customer unless the product is faulty or damaged.
• Once we receive and inspect the returned item, we will process your return within 7 business days.

3. Refund Policy

• If the product meets all the return conditions, you will receive a full refund to the original payment method.
• Refund Timeframe: After the returned item is inspected and accepted, the refund will be processed within 7 business days.

4. Faulty Products

• If you receive a faulty product (e.g., stains, damage, or incorrect color), please contact us immediately so we can offer an exchange or a full refund. In this case, we will cover the return shipping costs.

5. Important Notes

• Used or damaged items cannot be returned.
• Return requests will be processed as quickly as possible, but please allow extra time for shipping and inspection.

6. Contact Us

• If you have any questions about our return and refund policy, please reach out to us via email at [your email] or call us at 0944717325 for quick assistance.